Submit a support ticket

Contact form (all users)

Open /help/contact and complete the form:

1. Choose a topic (General, Customer, Affiliate, Group Admin, Technical, or Billing)
2. Pick a category and priority
3. Enter subject and description
4. Optionally attach files (images, PDF, or plain text up to 10 MB each)

Signed-in users

If you are signed in, submitting the form creates an issue via /api/issues and you can follow progress at /dashboard/issues.

Guest users

If you are not signed in, the form posts to /api/contact. After success you receive a tracking link to check status at /help/tickets/[token] (UUID in the URL).

Tips for faster help

• Include your account email and order or subscription reference when relevant
• For downloads, say which title and format you tried
• Check spam for our reply if you do not hear back within 24 hours