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What is the download grace period?

A short window after redemption may apply for re-downloads; see product policy.

Updated Jul 5, 202628 views

Grace period

After you redeem, you may have a limited window to complete or retry downloads if a connection drops. Exact timing can vary by product.

If downloads fail repeatedly, try another browser or device, then contact support with your account email and product name.

Was this helpful?

My code says "already redeemed" — what do I do?
If you already downloaded on the web, sign in with the same email and enter the code again to open your library. A different reader cannot reuse the code.
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My subscription is not showing after redemption
Confirm you are signed into the same account used at redemption and allow a short sync delay.
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Where do I find my redemption code?
Most codes are printed in your book or included in your purchase email.
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What formats are available after redemption?
Typical options include EPUB, Kindle, MP3, and M4B depending on the product.
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