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What is the download grace period?

A short window after redemption may apply for re-downloads; see product policy.

Updated Jul 5, 20265 views

Grace period

After you redeem, you may have a limited window to complete or retry downloads if a connection drops. Exact timing can vary by product.

If downloads fail repeatedly, try another browser or device, then contact support with your account email and product name.

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My code says "already redeemed" — what do I do?
Single-use codes lock after successful redemption; multi-use codes have per-product limits.
7 views
My subscription is not showing after redemption
Confirm you are signed into the same account used at redemption and allow a short sync delay.
4 views
Where do I find my redemption code?
Most codes are printed in your book or included in your purchase email.
2 views
Can I use my code on the mobile app?
Redeem on the web first; your library then syncs to iOS and Android with the same account.
1 views