Downloads fail or stall
Check connection, browser, storage, and retry from Library or Redeem.
Updated Jul 5, 20260 views
Quick fixes
| Symptom | Try this |
|---|---|
| Button does nothing | Refresh the page; disable ad blockers temporarily |
| Download stops partway | Stable Wi‑Fi; free disk space; retry |
| File will not open | Download again; confirm you picked a supported format |
| Format missing | Product may not include that format — see supported formats |
Where downloads start
- Library: /library — primary path for entitled titles
- Redeem success: /redeem — inline buttons use
/api/redemption/entitlement-assetsthen/api/download/…
Still stuck?
Work through the Troubleshooting downloads guide. Contact /help/contact with your account email, product title, and browser or device.
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